Frequently Asked Questions
Everything you need to know about shopping for your animals at Jeffers.
How long will it take for my order to ship?
Most in-stock orders placed before 2:00 PM CT are processed and shipped the same business day. Delivery times vary based on your location and the selected shipping method, typically ranging from 1 to 5 business days.
What is your return policy for equine and pet supplies?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please note that certain items, such as vaccines, medications, and personalized goods, are non-returnable for safety and health reasons.
Do you offer free shipping on large livestock equipment?
While we offer competitive shipping rates, large or heavy items such as stock tanks, gates, and bulk feed may incur additional freight charges. Look for 'Ships Free' icons on eligible smaller pet and equine supplies.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and real-time tracking updates by logging into your Jeffers account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital payment options like PayPal and Apple Pay.
Are your animal health products and vaccines temperature-controlled?
Yes, all temperature-sensitive items are shipped in insulated packaging with ice packs. We typically ship these orders Monday through Wednesday to ensure they arrive at your door without sitting in a carrier warehouse over the weekend.